How To's

Troubleshooting for your 'Receiver In The Ear' (RITE) Hearing Aid

 

Troubleshooting for your 'In The Canal' (ITC) Hearing Aid

 

IF YOUR HEARING AID SUDDENLY STOPS WORKING…

  1. Put in a NEW BATTERY
  2. Check the WAX GUARD

WHAT is the WAX GUARD?

A wax guard is a filter at the tip of the hearing aid to prevent wax and debris from entering the hearing instrument. Occasionally, you will need to replace the wax filter if it becomes clogged with wax. At your hearing aid fitting you will be provided with a package of disposable wax guards to change when needed. Please stop by the clinic to pick up some more at no charge if you run out. 

There are a few different kinds of wax guard tools but they all operate in a similar manner by removing the old wax guard filter with one end of the tool and inserting a new filter with the other end of the tool.

WHERE is the WAX GUARD?

'In the Ear' Hearing Aids:                     

        

'Receiver in the Ear' Hearing Aids:                           

  

The following information has examples of the most common wax guards and instructions on how to replace them. If your wax guard replacement tool does not look like any of the following examples, please refer to your audiologist, hearing clinic assistant or hearing aid manual for further information.

COMMON EXAMPLES of WAX GUARDS

ProWax and NoWax

  1. Remove the tool from the shell. The tool has two arms, one with the new filter and one with the removal tool.
  2. Push the removal tool into the existing wax filter and remove the used filter from the hearing instrument.
  3. Push the new filter into the hearing instrument.
  4. Throw out the used tool.

     WaxStop, Cerustop, and Hear Clear

  1. Remove the tool from the shell. The tool has two ends, one with a new filter (white) and one with the removal tool. 
  2. Insert the removal tool into the existing wax filter.                                                                                                                                           
  3. Pull the used WaxStop filter out slowly keeping the tool straight.
  4. Turn the tool 180 degrees.
  5. Push the new filter into the sound outlet and gently remove the tool.
  6. Discard the used tool. Do not reuse.